Stripe Payment Refund Policy

This policy supplements MICAFI's existing policies for orders paid through Stripe.

Stripe is an independent payment service provider integrated by MICAFI to offer an additional payment method. When you choose Stripe, the transaction is processed through Stripe, the card network, bank and/or relevant payment partners.

Once payment succeeds, payment-processing charges may already have arisen under Stripe's applicable policies and pricing. Whether MICAFI has already purchased the goods from the seller or marketplace does not change that possibility.

Eligibility to cancel, return or refund an order continues to be determined under MICAFI's existing policies.

Where an eligible payment was originally made through Stripe, MICAFI will submit the refund through Stripe under its applicable process. The refund is processed to the original payment method under the processes of Stripe, the card network and the relevant bank.

If the customer voluntarily requests cancellation, the reason is not caused by MICAFI, and the request is approved under the applicable policy, MICAFI charges a fixed cancellation-request handling fee of 50,000 VND for each cancelled order. This is a MICAFI handling fee and is separate from Stripe payment-processing charges.

In addition to the 50,000 VND fee, actual Stripe payment-processing charges already incurred for the transaction and not refunded by Stripe may be deducted from the refund. This Stripe charge is not a cancellation penalty.

Refund amount = Amount eligible for refund under MICAFI policy - Actual non-refundable Stripe charge - 50,000 VND cancellation-request handling fee - Other charges, if any.

Stripe charges are determined from the actual charge recorded by Stripe for the relevant transaction and are not a fixed rate. If Stripe refunds the charge or no charge arose, MICAFI will not deduct it. MICAFI will provide information about the relevant deduction on request.

Other charges may only be deducted where provided by the MICAFI policy applicable to the order. MICAFI will state the eligible amount, each deduction and the actual refund when confirming the refund arrangement.

Responsibility for charges depends on the cause of cancellation or refund, not only on which party performs the action or submits the request.

If the cause arises from MICAFI, or the customer is not responsible under the applicable policy, MICAFI will not charge the 50,000 VND handling fee and will not deduct Stripe charges from the amount eligible for refund.

Where the applicable policy provides a 100% refund, the customer receives 100%. In that case MICAFI bears any non-refundable Stripe charge.

After MICAFI confirms a refund and submits it to Stripe, Stripe and the customer's bank or payment-method issuer continue to process it.

A refund normally may take approximately 5–10 business days to appear in the customer's account or payment method. Actual timing depends on the bank, card issuer and payment method used.

Successful submission by MICAFI to Stripe does not mean the funds appear immediately. The 5–10 business-day period is a usual processing estimate, not a guaranteed posting deadline.

In some cases, especially where a refund is made shortly after payment, Stripe or the banking system may process it as a reversal. The customer may not see a separate refund transaction; the original payment may instead be cancelled, reversed or no longer appear on the statement.

If Stripe displays a refund as Pending, the request is not complete. MICAFI will continue to monitor the transaction and take steps within its responsibility.

Processing time may depend on Stripe, the bank, payment institution, original transaction status, available balance in the Stripe account or other payment-gateway conditions.

If the customer has not received funds after 10 business days from Stripe confirming that the refund was processed, the customer may contact MICAFI for assistance.

If Stripe provides a refund reference such as ARN, STAN, RRN or an equivalent code, MICAFI will help provide information needed for the customer to work with the bank or payment-method issuer.

For Stripe-paid transactions, a refund is handled through the method and refund process Stripe supports for the original transaction. MICAFI cannot arbitrarily redirect a Stripe refund to a different card instead of the original payment method.

If the original payment method has expired, been replaced or is no longer active, receipt and posting of the refund depend on the bank's or issuer's process.

This supplementary policy does not replace MICAFI's existing policies on purchasing, auctions, cancellation, returns and refunds.

Existing policies continue to determine whether an order may be cancelled, goods qualify for return, which value qualifies for refund, the responsibilities of MICAFI, the customer, seller and related parties, and other charges arising from purchase, shipping, returns or claims.

This policy only adds rules for payment and refund processing when the customer chooses Stripe. Where applicable law has mandatory rules to the contrary, those mandatory rules prevail.