Privacy Policy

We collect customer information in order to:

• provide and support our assisted purchasing, package forwarding and international shipping services;
• process orders, arrange delivery and provide customer care;
• send you service notices, offers and information about events;
• improve the quality of our services and the experience of using them.

MICAFI may collect:

• personal details: full name, telephone number, email address and delivery address;
• transaction details: order contents and purchase history;
• technical information: IP address, browser and the device used to access the service.

Your personal data is used for:

• managing and delivering the service;
• contacting you, supporting you and handling customer care;
• sending you notices about promotions and offers;
• analysing and improving our systems and services.

Customer information is retained for as long as you use MICAFI's services, or until you ask us to delete it. After that, the data is destroyed or anonymised in accordance with applicable law, except where we are required to retain records for tax, accounting or legal purposes.

MICAFI, a division of Import Export Associates, Inc., established in 1996, is a platform providing assisted purchasing and international auction services, operating through a logistics network and purchasing partners in the United States, the United Kingdom, Germany, France, Japan, South Korea, China, Australia and Vietnam. The registered entity responsible for your personal data is Ribato LLC.

• Head office: 732 S 6th St, Ste N, Las Vegas, NV 89101, USA
• Email: order@micafi.com
• Telephone: +1 702 577 4256
• Website: https://micafi.com

You have the right to:

• request access to, correction of, or deletion of your personal information;
• be told clearly what your data is used for and how far that use extends;
• exercise the rights available to you under the data protection law that applies to you;
• withdraw consent to marketing messages at any time, without affecting the service itself.

To exercise any of these rights, contact us at order@micafi.com. We will respond within the period required by the law that applies to you.

MICAFI applies technical and organisational measures to protect customer data, including:

• SSL encryption across the whole website;
• strict internal access controls;
• security training for our staff.

However, no method of transmitting data over the internet is completely secure. MICAFI makes every reasonable effort to protect your information but cannot guarantee that it is entirely free from risk.

MICAFI does not share personal data with third parties, except where:

• you have given your consent;
• it is necessary in order to provide the service — for example shipping partners and payment providers;
• it is required by a competent authority under applicable law.

MICAFI does not sell your personal information.

MICAFI uses cookies to:

• keep the website working reliably;
• gather analytics that help us improve the service;
• support the display of relevant advertising.

You can refuse cookies through your browser settings or through the cookie banner on the website. Refusing cookies may affect your experience of the service.

MICAFI complies with the data protection law applicable in each country where it operates. The service is not intended for anyone under 13 without the consent of a parent or legal guardian, and we do not knowingly collect personal information from children under that age.

This Privacy Policy may change over time to reflect changes in the law or in our services. Any update will be published on the official MICAFI website, and the date at the top of this page will be revised accordingly.